| Anyone there ? 12:28 - Jul 16 with 8392 views | Beechball |
Is anyone actually at the club today? Been trying all morning to buy a ticket for tomorrow's game but no one's picking up the phone. |  | | |  |
| Anyone there ? on 12:38 - Jul 16 with 6623 views | ncfc_chalky |
Send an email and somebody will get back to you,I know somebody who had the same trouble and that's what they did |  |
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| Anyone there ? on 12:40 - Jul 16 with 6612 views | Beechball |
| Anyone there ? on 12:38 - Jul 16 by ncfc_chalky |
Send an email and somebody will get back to you,I know somebody who had the same trouble and that's what they did |
Thanks, I'll give that a go | | | |
| Anyone there ? on 12:52 - Jul 16 with 6570 views | 1907 |
Have you tried the online ticketing site?
I bought my tickets from there on Wednesday & found the whole process very straightforward. | | | |
| Anyone there ? on 13:44 - Jul 16 with 6465 views | DaleiLama |
| Anyone there ? on 12:52 - Jul 16 by 1907 |
Have you tried the online ticketing site?
I bought my tickets from there on Wednesday & found the whole process very straightforward. |
A word of warning - buying on line does require you to have a printer or a smartphone (I believe) or to collect today as no tickets can be collected on Saturday.
Edit: check this link
https://www.rochdaleafc.co.uk/news/2021/july/fleetwoodtownticketinfo/ [Post edited 16 Jul 2021 13:53]
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| Anyone there ? on 14:50 - Jul 16 with 6311 views | Beechball |
I'm sorted now - thanks Chalky.
I only have the works smartphone which I'm a bit reluctant to use for personal business. | | | |
| Anyone there ? on 15:14 - Jul 16 with 6229 views | 1907 |
Yep got my tickets for Saturday in an email.
Very progressive stuff from the club, anybody would think it’s the 21st century! | | | |
| Anyone there ? on 16:30 - Jul 16 with 6078 views | YouTubeDale |
I've phoned up 5 times now, to ask why my season card hasn't arrived. I ordered it on 1st July and paid for postage.
You shouldn't have to email.
What is going on? |  |
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| Anyone there ? on 16:52 - Jul 16 with 6016 views | DaleiLama |
| Anyone there ? on 16:30 - Jul 16 by YouTubeDale |
I've phoned up 5 times now, to ask why my season card hasn't arrived. I ordered it on 1st July and paid for postage.
You shouldn't have to email.
What is going on? |
This was announced when SCs first went on sale
"Supporters who wish to purchase their Season Card in person will not be able to take their Season Card away with them. They will be available for collection/ will be posted out at a later date. This is to allow staff print the cards/ sync them with your data.
For those who purchase online or over the phone, please select either collection or postage when placing your order.
Postage will cost £3."
Full details here
https://www.rochdaleafc.co.uk/news/2021/july/seasoncards-onsale/
I guess the issue is related to printing them. Tbf to the club, the first home game isn't until 14th of August so unless there are benefits you could miss out on which I am unaware, it's not like it's going to get any use for a month?
You can contact the club on tickets@rochdaleafc.co.uk or office@rochdaleafc.co.uk if you think there may be a problem however. Sure it will be looked into and you'll get a reply in a couple of days. There is a much more professional feel about what seems to be going on behind the scenes these days. | |
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| Anyone there ? on 17:02 - Jul 16 with 5982 views | YouTubeDale |
"will be posted out at a later date"...well just communicate with us to let us know when, approximately, we are likely to see our cards, after we have paid postage.
Communication issues again. | |
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| Anyone there ? on 17:11 - Jul 16 with 5971 views | Brierls |
| Anyone there ? on 17:02 - Jul 16 by YouTubeDale |
"will be posted out at a later date"...well just communicate with us to let us know when, approximately, we are likely to see our cards, after we have paid postage.
Communication issues again. |
It's not communication issues at all. The club can't give a date when they don't know. If they give a date and miss it, they'll get criticised for that.
The club stated the season cards will be posted out at a later date. If I get mine before the first home game then I'm getting what I signed up for! |  | | |
| Anyone there ? on 17:44 - Jul 16 with 5910 views | YouTubeDale |
| Anyone there ? on 17:11 - Jul 16 by Brierls |
It's not communication issues at all. The club can't give a date when they don't know. If they give a date and miss it, they'll get criticised for that.
The club stated the season cards will be posted out at a later date. If I get mine before the first home game then I'm getting what I signed up for! |
You would treat your customers differently to me, you would be prepared to wait until the last minute and think that is good enough. It doesn't take a great effort to post a communication on the official site, after two weeks to say that they are still having problems and they will be communicating again a week later if there are still problems.
I studied marketing, and one thing that always stood out to me was the need to DELIGHT your customers, go over the top in exceeding their expectations and your business will do well. Hence, I would send out regular updates, and this lessens the number of phone calls to answer and emails to answer, hence a more efficient organisation. | |
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| Anyone there ? on 17:51 - Jul 16 with 5885 views | 1907 |
| Anyone there ? on 17:44 - Jul 16 by YouTubeDale |
You would treat your customers differently to me, you would be prepared to wait until the last minute and think that is good enough. It doesn't take a great effort to post a communication on the official site, after two weeks to say that they are still having problems and they will be communicating again a week later if there are still problems.
I studied marketing, and one thing that always stood out to me was the need to DELIGHT your customers, go over the top in exceeding their expectations and your business will do well. Hence, I would send out regular updates, and this lessens the number of phone calls to answer and emails to answer, hence a more efficient organisation. |
I think you need to chill out a bit there like. Think of all the turmoil that has been going on at the club lately. The poor ticket office staff are getting to grips with a new ticketing system amidst the madness of the boardroom circus. They stated originally that the tickets would be posted out at a later date, the season doesn’t start for nigh on a month. Every business is the land is presently working under restrictions or with a reduced staffing capacity. Therefore all third party suppliers the club rely on will also be feeling the strain: Errera, season card producers etc. Think we need to remember we are still feeling the effects of a pandemic and sympathy should be afforded to the club. | | | |
| Anyone there ? on 17:54 - Jul 16 with 5877 views | isitme |
| Anyone there ? on 17:44 - Jul 16 by YouTubeDale |
You would treat your customers differently to me, you would be prepared to wait until the last minute and think that is good enough. It doesn't take a great effort to post a communication on the official site, after two weeks to say that they are still having problems and they will be communicating again a week later if there are still problems.
I studied marketing, and one thing that always stood out to me was the need to DELIGHT your customers, go over the top in exceeding their expectations and your business will do well. Hence, I would send out regular updates, and this lessens the number of phone calls to answer and emails to answer, hence a more efficient organisation. |
I seem to remember seeing that season cards were going to be available to be picked up from the beginning of August with an update to follow. I suspect then that those to be posted will be around this date as well.
They will probably print and sync in a batch and expect most people who are buying cards to have done so by the end of July. Logistically it makes sense. [Post edited 16 Jul 2021 17:55]
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| Anyone there ? on 18:01 - Jul 16 with 5827 views | SuddenLad |
| Anyone there ? on 17:44 - Jul 16 by YouTubeDale |
You would treat your customers differently to me, you would be prepared to wait until the last minute and think that is good enough. It doesn't take a great effort to post a communication on the official site, after two weeks to say that they are still having problems and they will be communicating again a week later if there are still problems.
I studied marketing, and one thing that always stood out to me was the need to DELIGHT your customers, go over the top in exceeding their expectations and your business will do well. Hence, I would send out regular updates, and this lessens the number of phone calls to answer and emails to answer, hence a more efficient organisation. |
FFS - before ANY cards were sold, the club made it perfectly clear to everyone that despite purchasing and paying the fees,the cards WOULD NOT be available until a later date.
Now that is perfectly clear and good communication.
When the club are in a position to issue the cards, I'm certain they will contact cardholders to either collect (if arranged) or to give them notice that they are being posted out.
I think they have treated their customers properly. |  |
| “It is easier to fool people, than to convince them that they have been fooled†|
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| Anyone there ? on 18:10 - Jul 16 with 5792 views | 442Dale |
As ever in the last year and half, people need to think a little bit further than their own front door. |  |
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| Anyone there ? on 19:39 - Jul 16 with 5675 views | 49thseason |
I popped in yesterday queued for 5 minutes and bought a season ticket and a couple of Fleetwood tickets. The system does seem cluncky and it seems that not much info has been transferred from the previous iteration, hence it took maybe 10 minutes to get sorted with a SC and 2 tickets. I also got a strange email this morning that sort of matches what I bought but which also seems to mention a carers ticket?
At least if there are not many people there tomorrow the system will get a live test of sorts. |  | | |
| Anyone there ? on 08:47 - Jul 17 with 5275 views | sooty_dale |
The ticket office said first week in August for collection when I paid for my season card |  | | |
| Anyone there ? on 08:54 - Jul 17 with 5254 views | 442Dale |
| Anyone there ? on 08:47 - Jul 17 by sooty_dale |
The ticket office said first week in August for collection when I paid for my season card |
Did they confirm if they would be produced on a silver platter? | |
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| Anyone there ? on 09:28 - Jul 17 with 5196 views | kel |
| Anyone there ? on 08:54 - Jul 17 by 442Dale |
Did they confirm if they would be produced on a silver platter? |
By Taylor Swift? |  | | |
| Anyone there ? on 09:56 - Jul 17 with 5107 views | DaleiLama |
| Anyone there ? on 09:47 - Jul 17 by ncfc_chalky |
I still love the confusion and panic that non cash turnstiles brings out in all of you Daleys, I've seen it in the past and it's still highly enjoyable and it was stated quiet clearly that you wouldn't be able to take season cards away with you when you bought them as they would be printed at a later date
Edit
Get those mark downs in  [Post edited 17 Jul 2021 9:53]
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Where's Jud(d) when you need a noisy, squawking, over-sized budgie knocking off its perch. Fook off Chalky. [Post edited 17 Jul 2021 10:20]
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| Anyone there ? on 10:07 - Jul 17 with 5071 views | judd |
| Anyone there ? on 09:56 - Jul 17 by DaleiLama |
Where's Jud(d) when you need a noisy, squawking, over-sized budgie knocking off its perch. Fook off Chalky. [Post edited 17 Jul 2021 10:20]
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I've just been to the club, paying CASH for a printed TICKET for today. |  |
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| Anyone there ? on 10:15 - Jul 17 with 5024 views | ncfc_chalky |
| Anyone there ? on 10:07 - Jul 17 by judd |
I've just been to the club, paying CASH for a printed TICKET for today. |
This is now the correct way to buy a ticket or you can buy online and should be pinned to the top of the forum for future reference
Well done judd  | |
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| Anyone there ? on 10:25 - Jul 17 with 4993 views | DaleiLama |
| Anyone there ? on 10:07 - Jul 17 by judd |
I've just been to the club, paying CASH for a printed TICKET for today. |
Chalky's response
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| Anyone there ? on 10:34 - Jul 17 with 4955 views | ncfc_chalky |
That's fantastic  | |
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