| Problems with QPR+ Pass Support - any advice? 20:22 - Feb 26 with 2525 views | joolsyp |
Hi all,
I paid for a season subscription to QPR+ Pass which expires in Aug 2021.
For the two games against Brentford and Bournemouth I logged into my account and was told my subscription had expired. I thought it was a temporary technical hitch and purchased the match pass at £7 each. Afterwards I put a ticket in requesting a refund for both games. I've had nothing but rudeness from a support person called 'Dan' accusing me of using a VPN against their policy and refusing to issue a refund or escalate the ticket. He now refuses to reply to me.
Anyone else had this issue with QPR+ Pass (or have any advice)? It's a lifeline for those of us that live abroad and they are refusing to even acknowledge my issue. |  | | |  |
| Problems with QPR+ Pass Support - any advice? on 23:51 - Feb 26 with 2399 views | LythamR |
So have they said they have blocked your subscription? where you viewing from a country that the stream was allowed? if he is refusing to escalate then i would suggest emailing complaints@qpr.co.uk |  | | |
| Problems with QPR+ Pass Support - any advice? on 00:39 - Feb 27 with 2382 views | 1MoreBrightonR |
Not sure if you are a Twitter user but the QPR+ Twitter account responded in less than an hour to my last issue. I was very impressed! |  | | |
| Problems with QPR+ Pass Support - any advice? on 04:02 - Feb 27 with 2354 views | joolsyp |
Thanks both - yes, the Twitter folks are way more responsive and are looking into it for me.
I’m in Canada - both the Brentford and Bournemouth games were available over here so I’ve no idea where he’s getting the VPN idea from. | | | |
| Problems with QPR+ Pass Support - any advice? on 08:47 - Feb 27 with 2267 views | QPROslo |
Yes, I got some very unhelpful email from someone called Dan in Support. I paid for a year in August 20, but got charged an additional £4 early September which I didnt see until December. I mailed them asking why I was charged £4. He responded firstly by writing about some technical problems on a game, when I replied I'd had no technical problems with it, but just wanted to know what the charge was for, he then replied with more irrevalent technical stuff, and accused me of using VPN. I intended to contact someone else at the Club, who can answer my question, but haven't got to it yet, and not sure who. | | | |
| Problems with QPR+ Pass Support - any advice? on 13:53 - Feb 27 with 2168 views | joolsyp |
| Problems with QPR+ Pass Support - any advice? on 08:47 - Feb 27 by QPROslo |
Yes, I got some very unhelpful email from someone called Dan in Support. I paid for a year in August 20, but got charged an additional £4 early September which I didnt see until December. I mailed them asking why I was charged £4. He responded firstly by writing about some technical problems on a game, when I replied I'd had no technical problems with it, but just wanted to know what the charge was for, he then replied with more irrevalent technical stuff, and accused me of using VPN. I intended to contact someone else at the Club, who can answer my question, but haven't got to it yet, and not sure who. |
Hi QPROslo,
Try dropping an email to Matt: mattw@qpr.co.uk
I’ve had all sorts of billing issues with them too. Dan has accused me of breaching their terms and conditions by using a VPN - nowhere can I find reference to this on their website or when I signed up four years ago.
Good luck! | | | |
| Problems with QPR+ Pass Support - any advice? on 18:26 - Feb 27 with 2089 views | TGRRRSSS |
Never used this streaming service, but one of the reasons I don't bother is this kind of thing which always happens - tech goes wrong, humans are tossers.
Whats VPN? |  | | |
| Problems with QPR+ Pass Support - any advice? on 18:42 - Feb 27 with 2066 views | BucksRanger |
| Problems with QPR+ Pass Support - any advice? on 18:26 - Feb 27 by TGRRRSSS |
Never used this streaming service, but one of the reasons I don't bother is this kind of thing which always happens - tech goes wrong, humans are tossers.
Whats VPN? |
A Virtual Private Network
This is the one I use. It explains all the benefits you get from it.
https://www.kaspersky.com/resource-center/definitions/what-is-a-vpn |  | | |
| Problems with QPR+ Pass Support - any advice? on 18:43 - Feb 27 with 2063 views | TGRRRSSS |
Thanks | | | |
Login to get fewer ads
| Problems with QPR+ Pass Support - any advice? on 18:44 - Feb 27 with 2060 views | TGRRRSSS |
Don't understand if you#'d already paid for the stream why this Dan would accuse you of using something you didnt need to do.
Sounds like trying not to have to do work and doing a standard - your wrong not me tough type behaviour | | | |
| Problems with QPR+ Pass Support - any advice? on 18:45 - Feb 27 with 2049 views | QPROslo |
| Problems with QPR+ Pass Support - any advice? on 13:53 - Feb 27 by joolsyp |
Hi QPROslo,
Try dropping an email to Matt: mattw@qpr.co.uk
I’ve had all sorts of billing issues with them too. Dan has accused me of breaching their terms and conditions by using a VPN - nowhere can I find reference to this on their website or when I signed up four years ago.
Good luck! |
Many thanks mate. | | | |
| |
By continuing to use the site, you agree to our use of cookies and to abide by our Terms and Conditions.
