| Robbers or fools 12:43 - Apr 13 with 5489 views | kingsburyR |
It was a bit chilly at HQ on Saturday lunchtime so decided to take myself off for a Bovril to warm me up a bit.
Firstly the club have absolutely no idea how to run a concession stand (well the one in the upper loft by the main stairs. 3 staff to serve a huge queue is bad enough but to have to crack open a tin and pour it into a plastic cup. Took ages and lots didn't get served before the 2nd half started.
Secondly.....If shite plastic bottles of Carlsberg wasn't bad enough......its now tins of Carlsberg AT £7 A TIN.
Are the club a bunch or robbing bastards, are the punters fools for buying such over priced tripe or both?
Oh and they had run out of Bovil so I paid £2-3 quid for a coffee that tasted like mud!!!!!!
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| Dont know why we bother. .... but we do! |
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| Robbers or fools on 21:44 - Apr 13 with 1167 views | colinallcars |
| Robbers or fools on 20:09 - Apr 13 by 100percent |
This is correct.
Proper bug bear this is to me - I operate large scale bar operations at Festivals, so I can speak from experience
Elior buy the concession rights for the ground.
The club probably do a deal directly with Carlsberg for the pouring rights - essentially they will get an upfront fee which is generally quite large, and then the brand will inflate the wholesale price to recoup their listing fee. The club will then get a retro payment on the volume of sales.
Elior will then outsource the staffing to a third party operator - these staff are chosen because they are cheap and have no event experience.
This is the standard type of deal that stadiums, arenas and effectively my industry - which is festivals.
The problem with this model is that the brand they have chosen, Carlsberg - is not particularly attractive to the consumer, so therefore sales will diminish because people have the choice of buying a better product, for a cheaper price in all of the local hospitality places around the area. This means that they are not creating dwell time and drinking practices.
I've strongly suggested bringing in local craft brewers with decent choices, at competitive pricing - which would make a pre or post beer more attractive to the consumers -( being us )- but the old system seems to be their go to method.
If I had the opportunity, I'd change the habits down there to a much more attractive proposition that would appeal to the supporters, which would include entertainment, better products and increase dwell time. This also applies to the food offering - its terrible and unattractive.
Frustrating. |
I may be wrong, usually am, but I wonder if clubs think “they're just football fans, anything'll do”
Maybe reverse snobbery but ..I wonder.
“Foster's top? Certainly sir, that'll be £8.79” |  | | |
| Robbers or fools on 21:57 - Apr 13 with 1120 views | PlanetHonneywood |
| Robbers or fools on 21:32 - Apr 13 by ted_hendrix |
Not as straight forward as that, I picked my lad up from work for an evening game and we were running late but got there on time for kick off but hungry.
So what are you gonna do? the menu was shyte but we're football fans we put up with It. |
Well Edward, you could have made something at home and brought it with you or, alternatively, swung into a grocery store/supermarket and picked something up there.
Having sorted out your rushed pre-game dining dilemma, I'd also add the above suggestions are all more nutritious and cheaper.
Thank me later. |  |
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| Robbers or fools on 08:29 - Apr 14 with 972 views | Hastings_Hoops |
I find it baffling.
Lack of facilities is no excuse for limited and poor beverages and service.
As things currently stand, the concourse is narrow and cramped - I get it - and if the club really isn’t for spending modest money on re-configuring the concourse with a few obvious and simple adjustments, they should make sure service is prompt to keep things as moving and as clear as possible.
This infatuation with a big move away from Loftus Road (project ‘white elephant’) for the last 10-15 years has distracted focus from the need for short to medium term investment on our current stadium which would have generated a clear ROI by now over the past 10-15 years. calfordseaden and Michael Drain Architects’ feasibility study was carried out circa 2020 - seemingly building on a previous study conducted by Michael Drain Architect circa 2008-2013 (note the old crest in the images).
Interestingly from the above study https://calfordseaden.com/proj
… “Triple the linear frontage of concourse serving areas, improving the speed of service and vending potential”.
I hazard a guess we’ll be in the same situation in a further 10-15 years reflecting back on 30 year period of missed ROI on some modest capital expenditure on LR. Just a hunch.
Baffling. |  | | |
| Robbers or fools on 09:51 - Apr 14 with 931 views | London_Pride |
Appalling food, drink and (most of all) service for many years.
It is particularly frustrating because:-
1) the club are missing out on substantial income
2) the match day experience could be so much better - particularly for fans with young kids and new visitors to LR
3) other clubs have moved on from the 1980s.
Of course regulars can choose to eat / drink in C&S, Westfield etc. but that is no excuse for the crap that the Club provide. The fact that the catering is outsourced is also no excuse - part of any outsourcing agreement should be minimum standards on choice and service. |  | | |
| Robbers or fools on 10:05 - Apr 14 with 887 views | BazzaInTheLoft |
Never forget:
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| Robbers or fools on 12:57 - Apr 14 with 770 views | derbyhoop |
A fool and his money are soon parted. Why any odyssey feels the need to drink overpriced beer inside the stadium is beyond me. The tea, coffee and water are also overpriced but are a better option to slake an unquenchable thirst after 45 minutes of going without. |  |
| "Travel is fatal to prejudice, bigotry and narrow-mindedness, and many of our people need it sorely on these accounts. Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the Earth all one's lifetime." (Mark Twain)
Find me on twitter @derbyhoop and now on Bluesky |
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