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A hotel and an injury (thoughts please) 18:18 - May 26 with 1687 viewsRangersDave

Hi everyone,

Last week i was treated to a belated birthday present (corova virus y'no?)

Anyway, it was a full day at a known chain of hotel spa, including 2 massages, use of the pool, steam room, ice room, jacuzzi etc)

First hour in the bubbles was rather nice, and we then moved to the pool for an hours swim prior to the massage.
As i had left my towel on the far side of the pool i walked round to pick it up....on walking back to the tother half, i rounded the corner of the pool and felt a huge pain in the sole of my foot.

I let out a yell, stopping everyone in their tracks, and looked down to find a 2mm diameter glass rod embedded in the sole of my heal.
I asked someone to get a medic, which took 7 minutes, but she came and brought some towels just in case it bled. A towel was placed under my foor, and while the medic tried to wrap my foot in a towel, the rod was dislodged, and 4 large towels worth of blood came out, a fair bit going into the pool too.

Anyway, after bleeding for 10 mins, it stopped, was dressed, but no real apologies just what seemed like a party line of 'we dont have glass in the pool area, we have no idea how it got there'.

Anyway, it went septic, then got a little better over this last week but yesterday opened up and started bleeding again as its right on my sole of my heel and i drive a manual car so use my left a lot.

So, i contactedthe hotel, got the party line....but they are asking what i would like to resolve this..........
suggestions please?

Cheers
Dave
[Post edited 26 May 18:18]

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A hotel and an injury (thoughts please) on 18:33 - May 26 with 1636 viewsTGRRRSSS

Proabbly need to see a solicitor I'd imagine, they might negotiate but initally they will fob you off so in that respect, you have little choice to get something legal also any medical reports pictures etc as possible, did you do photo's (or anyone with you).

WIth that they may settle quickly.

Not sure how much you could get mind you, as different factors would be taken into account
.

Bottom line a PI Solicitor in the first instance
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A hotel and an injury (thoughts please) on 19:19 - May 26 with 1577 viewsloftboy

3 years ago I was walking to Newham leisure centre, stood on a manhole and it collapsed, I fell in right up to my chest, bruised leg, a few cuts and bruises else where, didn’t engage a solicitor but put a claim in to the council at it was on their land direct, after 12 months of investigation I was told that the manhole wasn’t on council land but belonged to the leisure centre, I went to the leisure centre and they said the path was on council land! I managed through the leisure centre to get a copy of the deeds which did indeed show the land belonged to the council.
Rang the councils legal team back up with the new evidence, they reopened the case and a few weeks later got a cheque for £1200.
Don’t be fobbed off and keep pressuring, I would ring the councils rep weekly, became a pain in the arse to them.
[Post edited 26 May 19:19]

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A hotel and an injury (thoughts please) on 19:39 - May 26 with 1531 viewsPBLOCK

Would echo the don’t get fobbed off part

About 12 years ago I was in Egypt staying at an all inclusive thought TUI

One morning I was stood on a floating Pontoon they had on the Private beach and while walking across my leg went through it as it was properly held together. Long story short i gashed my leg up and broke my wrist.

My girlfriend at the time swam out there and took pictures on her digital camera

The hotel had work man on it the next day. When I got back I sent TUI an email seeking some sort of compensation as I was in plaster for the majority of the holiday and couldn’t do a number of things Swimming Quad biking in the desert etc

They claimed they would look into it and we’re pretty useless to be honest

Finally I lost my rag with the Manager handling my case and said “well having spoken to my friend who is a solicitor he has advised me to put it on Facebook etc and post the pictures and stop dealing with you and go straight to the small claims court, he reckons I’ve a case for possibly 5 figures (this was made up rubbish) 2 days later I had an offer of just under 4K as long as I signed a waiver saying I couldn’t take any further action.

Stand your ground and don’t take no for an answer
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A hotel and an injury (thoughts please) on 19:44 - May 26 with 1513 viewsRangersw12

I work in PL/EL claims for a major insurer.

Contact the hotel and ask them who their public liability insurers are and that you want to make a claim

The hotel will probably contact their insurers who will want to deal with you direct this will save you loads of money on sols fees who take at least 25% of your damages
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A hotel and an injury (thoughts please) on 19:55 - May 26 with 1488 viewsted_hendrix

Ask the hotel for a copy of the 'on line' accident book recording, you will need this for making a claim (assuming they recorded the accident).

* 'we dont have glass in the pool area, we have no idea how it got there'.*

Totally irrelevant comment, It was there in their hotel pool side causing you as a guest an unexpected and nasty injury that is still causing you much pain and anguish, unable to sleep or eat, early baldness, permanent willy droop and a strange fixation with line dancing that you've never experienced before.

My Father had a profound influence on me, he was a lunatic.

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A hotel and an injury (thoughts please) on 20:09 - May 26 with 1452 viewsthame_hoops

I suggest that they backwash the swimming pool, check the sand filters and shock dose with sodium hypochlorite.

Seriously, that’s terrible, i’m really surprised that they haven’t bent over backwards for you. They would have had too completed accident forms to register it.

Are they part of a large chain? Maybe contact the head office

Get better
[Post edited 26 May 20:11]
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A hotel and an injury (thoughts please) on 20:17 - May 26 with 1427 viewsWokingR

A hotel and an injury (thoughts please) on 19:19 - May 26 by loftboy

3 years ago I was walking to Newham leisure centre, stood on a manhole and it collapsed, I fell in right up to my chest, bruised leg, a few cuts and bruises else where, didn’t engage a solicitor but put a claim in to the council at it was on their land direct, after 12 months of investigation I was told that the manhole wasn’t on council land but belonged to the leisure centre, I went to the leisure centre and they said the path was on council land! I managed through the leisure centre to get a copy of the deeds which did indeed show the land belonged to the council.
Rang the councils legal team back up with the new evidence, they reopened the case and a few weeks later got a cheque for £1200.
Don’t be fobbed off and keep pressuring, I would ring the councils rep weekly, became a pain in the arse to them.
[Post edited 26 May 19:19]


Mate, I’m calling bullshit
Maybe now but 3 years ago there is no way you would have fitted down a manhole
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A hotel and an injury (thoughts please) on 23:21 - May 26 with 1280 viewsloftboy

A hotel and an injury (thoughts please) on 20:17 - May 26 by WokingR

Mate, I’m calling bullshit
Maybe now but 3 years ago there is no way you would have fitted down a manhole


You’re getting lost in time Woking , it’s over 6 years ago that I lost all my weight!!

Put a bit of it back on the last couple of years mind you!!

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A hotel and an injury (thoughts please) on 22:34 - May 27 with 916 viewsA40Bosh

If their attitude had been a bit more apologetic at the time, then I would be responding by saying that I wanted them to agree to a 2 night all expenses paid stay at any of their hotels with room, treatments, food and drink etc included and to be taken any time in say the next two years - That way you get to enjoy the experience you should have had in the first place and more at no cost to you. and saves you the time and expense to try and get some low level compensation that might drag out over a year once solicitors get involved. However, I get that their attitude may make you want to try and take the to the cleaners. They say that a company should be judged by how it deals with a mistake not just when they do things well. This company does not seem to have performed well.

Unfortunately the' ambulance chasing' 'no win no fee' litigation approach which has come in to many aspects of life during the last few years has probably caused companies to try and make sure they do not admit to anything unless completely badgered by a complaining customer and hope they go away - I know that local authorities do!!!

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A hotel and an injury (thoughts please) on 23:25 - May 27 with 858 viewsBoston

A hotel and an injury (thoughts please) on 23:21 - May 26 by loftboy

You’re getting lost in time Woking , it’s over 6 years ago that I lost all my weight!!

Put a bit of it back on the last couple of years mind you!!


Missed the, 'you joking, Woking', one liner there squire.
[Post edited 27 May 23:31]

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A hotel and an injury (thoughts please) on 23:30 - May 27 with 851 viewsBoston

Sent you a PM, Dave.

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A hotel and an injury (thoughts please) on 09:34 - May 28 with 712 viewsbollockchops

couple of years ago i was cycling through a village and where the council workers were strimming the verge ,something hit me in the neck either a bottle top or a piece of glass,nothing too bad but a lump appeared on my neck,i took plenty of photos and later rang the council who apologised and gave me an accident number.
i was going to ring one of those haveyouhadanaccident jobbys on the tele but they wanted 50% of anything i won and then someone asked me if i was a member of the coop who do it for free anyway years later i settled for £1600 but you need to go to the doctors,you need photos and become a member of the coop bish bash bosh
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A hotel and an injury (thoughts please) on 10:30 - May 28 with 650 viewsSimplyNico

1. Do you have household contents insurance? If so, check to see whether you have legal expenses insurance on it . If so, contact them and go through it with their legal team. You then get correspondence from them on letterhead. As others have said, the hotel co will be covered by public liability insurance and it is then a case of an insurer to insurer claim

2. If not, write to them and say you are presenting a subject access request ("SAR") under the Data Protection Act 2018. State that you want copies of all personal data held by them relating to you and your accident. State that you want to see a copy of the entry in their accident reporting book relating to the incident which they are required to operate under RIDDOR. They have 28 days to reply to the SAR but can extend by up to three months in a complicated case. This is not complicated. This then provides you with information.
3. Once you have the information, go and see (or speak to) a solicitor specialising in personal injury work - do not go to a high street firm; it is specialist work and high street firms will screw it up.

Hope it sorts itself out.
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A hotel and an injury (thoughts please) on 14:48 - May 28 with 533 viewsAshdown_Ranger

Disgraceful attitude by the hotel.

Maybe start by chasing progress of your complaint on Twitter - I've found that gets organisations' attentions fairly quickly.

As others have said - pictures are great, and any witness statements.

That is a horrific-sounding injury, with fairly long-term consequences. And seriously, if you're having problems with your foot still, get it checked out at your doctor or A&E - infection could develop into Sepsis.

I play indoor 5-a-side at our local sports centre. We have soft mats in front of the goals. One of the regulars was in goal and diving around like a 20 year old, just showing off really. One dive the mat slipped away from under him and he fell awkwardly , got massive bruising across his whole upper thigh. Entirely self-inflicted by his own carelessness/recklessness. But he sued the centre and got £2k. I think he was taking the piss, but he won his case with a firm of 'ambulance-chasing' shyster solicitors.

Name and shame the hotel...
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