| Our ticketing system is not fit for purpose 01:45 - Aug 18 with 4766 views | mylot50years |
Anyone know when the Blackburn tickets are on sale |  | | |  |
| Our ticketing system is not fit for purpose on 07:45 - Aug 18 with 4537 views | Lanhoop |
I would assume it’s Blackburn not releasing the tickets for sale rather than the ticketing system. | | | |
| Our ticketing system is not fit for purpose on 07:45 - Aug 18 with 4537 views | JezHoops |
You may be right , but in what way is our ticketing system “not fit for purpose”!
If you are only commenting on the Blackburn tickets, that usually is down to the home club making them available. | | | |
| Our ticketing system is not fit for purpose on 07:45 - Aug 18 with 4534 views | Northernr |
Shortly, and I believe it's digital tickets for Blackburn so no need to post/collect. |  | | |
| Our ticketing system is not fit for purpose on 08:57 - Aug 18 with 4342 views | wombat |
| Our ticketing system is not fit for purpose on 07:45 - Aug 18 by JezHoops |
You may be right , but in what way is our ticketing system “not fit for purpose”!
If you are only commenting on the Blackburn tickets, that usually is down to the home club making them available. |
have to agree we are at the hands of the home team as and when we get the tickets sent to us , we dont hold them back just for shits and giggles
so how the hell is it down to us they arent on sale yet ? |  |
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| Our ticketing system is not fit for purpose on 09:19 - Aug 18 with 4290 views | slmrstid |
Speaking of ticketing, I saw the ticket exchange email come out yesterday suggesting the balance from resold tickets this year will only be available to use against next year's season tickets, rather than withdrawable at the end of the season?
In the same email they then say they're looking at changing the platform to make faster withdrawals available, so a bit of a contradiction! |  | | |
| Our ticketing system is not fit for purpose on 09:38 - Aug 18 with 4230 views | loftboy |
| Our ticketing system is not fit for purpose on 09:19 - Aug 18 by slmrstid |
Speaking of ticketing, I saw the ticket exchange email come out yesterday suggesting the balance from resold tickets this year will only be available to use against next year's season tickets, rather than withdrawable at the end of the season?
In the same email they then say they're looking at changing the platform to make faster withdrawals available, so a bit of a contradiction! |
It says it will make it easier to withdraw the cash, at the moment you can only get it at the end of the season. ( or use it to buy home tickets or towards next years season ticket) |  |
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| Our ticketing system is not fit for purpose on 09:59 - Aug 18 with 4147 views | francisbowles |
To the OP.
Why so quick to blame the club?
Your title is OTT.
Our website is tricky but our box office staff are brilliant. | | | |
| Our ticketing system is not fit for purpose on 12:30 - Aug 18 with 3930 views | Rs_Holy |
| Our ticketing system is not fit for purpose on 09:59 - Aug 18 by francisbowles |
To the OP.
Why so quick to blame the club?
Your title is OTT.
Our website is tricky but our box office staff are brilliant. |
One of my favouritest posts ever was when Clive compared the QPR ticket purchasing process to a challenge on the Crystal Maze ... Loft For Words Gold :) |  | | |
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| Our ticketing system is not fit for purpose on 14:02 - Aug 18 with 3742 views | stowmarketrange |
Blackburn are charging Middlesbrough fans over £40 for their game at Ewood Park on Saturday.I hope they reduce the prices for our game on the 29th. |  | | |
| Our ticketing system is not fit for purpose on 14:05 - Aug 18 with 3728 views | Northernr |
| Our ticketing system is not fit for purpose on 12:30 - Aug 18 by Rs_Holy |
One of my favouritest posts ever was when Clive compared the QPR ticket purchasing process to a challenge on the Crystal Maze ... Loft For Words Gold :) |
TBF Matt Webb at the club got in touch after that and asked us to put together a list of everything we hated about the process and they did subsequently wrestle the Ticketmaster system into a better state. It's better now than it was, but you'll always be beholden to Ticketmaster who are pretty much the only show in town and as we've said before are absolutely dreadful at their primary reason for being. | | | |
| Our ticketing system is not fit for purpose on 14:28 - Aug 18 with 3668 views | dannyblue |
And ticketmaster is down for me now. 😕 |  | | |
| Our ticketing system is not fit for purpose on 15:57 - Aug 18 with 3511 views | M40R |
I think it's more a question that the ticketing part of the website does not even acknowledge the existence of upcoming away games or even say that will be released soon or estimated release date. I keep looking for the West Brom game. If true that the delay is with the host, at least that could be acknowledged. | | | |
| Our ticketing system is not fit for purpose on 17:03 - Aug 18 with 3408 views | Hugey |
I'm always very impressed by the box office staff |  | | |
| Our ticketing system is not fit for purpose on 23:12 - Aug 18 with 3133 views | mylot50years |
| Our ticketing system is not fit for purpose on 15:57 - Aug 18 by M40R |
I think it's more a question that the ticketing part of the website does not even acknowledge the existence of upcoming away games or even say that will be released soon or estimated release date. I keep looking for the West Brom game. If true that the delay is with the host, at least that could be acknowledged. |
Exactly my point lack of any information from our side in the past we at least got pre sale information | | | |
| Our ticketing system is not fit for purpose on 23:42 - Aug 18 with 3093 views | Toast_R |
It is not fit for purpose. I have not been able to buy tickets online since 2021. For whatever reason, their ticket system tells me my card has failed the security check, no matter which card I use.
This all started with the pre-season friendly against Man Utd in 2021. I've complained several time and asked this to be rectified and they just tell me the problem has been referred and I never hear from them again.
So, the only way I can buy tickets is by phoning up the box office, there is no issue with my card when they take payment over the phone.
See my email trail below. I've redacted names.
08 September 2021
Dear Box Office
I have today tried to but x2 tickets for the Everton match but yet again my payment card(s) will not go through on your ticketing website. This has been a problem for me since July. I have tried 3 different cards and every time I get this message
"There has been a problem with authenticating your details with your bank, please check your card details and your account information and try again".
Obviously an issue with my QPR ticketing account not my payment cards as when I have been fortunate enough to get through to the box office, my payment is taken over the phone using the same cards with no issue. I have emailed you about this problem before and received no response.
My second issue is calling the box office to buy my tickets now that I am unable to do so online. I was 16th in the queue today and managed to whittle down to third before I got cut off. This has happened twice. Now I'm trying to do this whilst I'm working my job and I'm very busy and to hold on a phone for 20 minutes is very difficult for me especially when it heart breakingly hangs up before being answered and I get absolutely nowhere.
Please acknowledge there is an issue with my account and try to somehow sort this out as I'm really thinking of packing it in this season as buying tickets is such an ordeal. I'll no doubt miss out on tickets due to this and I believe that is very unfair. I've been a supporter for 39 years man and boy and and I'm very disillusioned with the way us supporters and being treated at the moment.
Hi
Please see below the response from the helpdesk.
Regards
Box Office
Queens Park Rangers Football Club
Ticket Sales: 08444 777 007 | Box Office Customer Services: 0208 740 2613 |
Hello,
Have you checked this clients information on his account as the error message the customer mentions is regarding authenticating this information with the bank.
There has been a problem with authenticating your details with your bank, please check your card details and your account information and try again.
If there is fields not filled in properly then that would cause the error which is part of the message.
Thanks
Dear
I can assure the help desk that all fields have been fully completed multiple times whe I try to put my purchase tickets through on the ticketing website. Infact, if they were not, I wouldn’t’ve able to progress to the order page online. There answer here is completely unsatisfactory. They may as well advise me to switch the compute off and turn it back on again!
Please can you investigate this issue or at least call me back so I can buy my tickets without having to wait hours on a phone line that cuts me off before being answered.
Very frustrated here, I tried to buy 3 Bristol City tickets today and the same problem occurred again and I want to buy tickets for West Brom away today and an dreading having to use the the phone lines again as the website just WILL NOT ACCEPT MY PAYMENT CARDS.
Please help
Regards
Good afternoon
I have had a look in to the possible reasons why you might have had a problem trying to book online. I believe there was a new rule introduced in regards to authenticating card transactions online where the mobile number has to match. I looked at your online account and one of the fields did not have your mobile number in it which I have now updated for you.
I understand that my colleague has been in contact this afternoon and processed your Bristol City tickets but if you are looking to process any other purchases, please try again online with this change in place and let me know if you have any problems.
Kind regards,
Mon 25/0/21
Good Morning
I have tried to buy Sunderland tickets this morning and the same problem occurs. Your ticketing website does not authenticate my payment cards. I have tried two different cards and the same message comes back. This is very frustrating as I now have to go down the phone line route and wait a long time whilst trying to work.
Please can this be looked into again?
Kind Regards
Hi,
I have tried calling but was not able to get through.
I have passed this on to our account manager who will have a look in to why your account is not allowing you to purchase online.
Once I receive an update, I will be in contact.
Kind regards,
Box Office
Queens Park Rangers Football Club
And I never hear from them again. That’s where it ended. I gave up at this point and bought very few tickets and haven’t been back since Boro in Sep 2023.
But in December 2025 I tried again same problem persists.
Hello
This problem was reported to you several years ago and I have been unable to buy tickets via the website since and it still persists to this day.
Every time I try to purchase a ticket with my payment card, no matter which card I use, the website says its failed verification. I have checked, and double checked all my details stored on my QPR account, and nothing is incorrect. Please rectify this as this is causing me real problems in following the club.
Kind Regards
Hi ,
Can you send a screenshot of where it stops you on the system that I can send to our client manager? Also, what game were you looking to buy for with client references? I can see if I can make a reservation for you.
Many Thanks,
Ticketing Executive
So it just rejects when I go to confirm payment. See sequence of screens attached.
As I say, this has been going on for years now. I reported it in 2021 and in the end, the box office stopped responding as they couldn't find a solution.
Regards
19/12/2025
Hi,
I have emailed my client manager now and will let you know when I get a response.
Many Thanks,
Ticketing Executive
And that was the last communication I had. Never resolved and no reason offered. |  | | |
| Our ticketing system is not fit for purpose on 00:12 - Aug 19 with 3055 views | CLAREMAN1995 |
| Our ticketing system is not fit for purpose on 14:05 - Aug 18 by Northernr |
TBF Matt Webb at the club got in touch after that and asked us to put together a list of everything we hated about the process and they did subsequently wrestle the Ticketmaster system into a better state. It's better now than it was, but you'll always be beholden to Ticketmaster who are pretty much the only show in town and as we've said before are absolutely dreadful at their primary reason for being. |
Ticketbastard as its known over this side of the pond .Hoping their disgusting dynamic pricing has not made its way across the ocean yet or the equally horrible Platinium seating .
They have total control over us and this was voted in to power I believe  |  | | |
| Our ticketing system is not fit for purpose on 10:40 - Aug 19 with 2720 views | ThGrimRanger |
a little off-topic but I didn't want to start a new thread ... if I buy 2 away tickets on-line for myself and a friend by entering their client ref do both tickets get sent to my address or are they sent individually to both addresses ??? |  |
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| Our ticketing system is not fit for purpose on 11:18 - Aug 19 with 2666 views | stowmarketrange |
| Our ticketing system is not fit for purpose on 10:40 - Aug 19 by ThGrimRanger |
a little off-topic but I didn't want to start a new thread ... if I buy 2 away tickets on-line for myself and a friend by entering their client ref do both tickets get sent to my address or are they sent individually to both addresses ??? |
They normally get sent out to the lead booker,although my Millwall ticket got sent to my brother’s email address even though I booked them,so there are mistakes sometimes. | | | |
| Our ticketing system is not fit for purpose on 11:19 - Aug 19 with 2666 views | QPR_Hibs |
| Our ticketing system is not fit for purpose on 10:40 - Aug 19 by ThGrimRanger |
a little off-topic but I didn't want to start a new thread ... if I buy 2 away tickets on-line for myself and a friend by entering their client ref do both tickets get sent to my address or are they sent individually to both addresses ??? |
Whenever I have done it, both tickets have been sent to me ( the purchaser.) |  |
| "Remember to listen to me but look at her. Don't get it the wrong way round. That would be hideous." |
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| Our ticketing system is not fit for purpose on 18:23 - Aug 19 with 2453 views | ParkStreetRanger |
| Our ticketing system is not fit for purpose on 23:42 - Aug 18 by Toast_R |
It is not fit for purpose. I have not been able to buy tickets online since 2021. For whatever reason, their ticket system tells me my card has failed the security check, no matter which card I use.
This all started with the pre-season friendly against Man Utd in 2021. I've complained several time and asked this to be rectified and they just tell me the problem has been referred and I never hear from them again.
So, the only way I can buy tickets is by phoning up the box office, there is no issue with my card when they take payment over the phone.
See my email trail below. I've redacted names.
08 September 2021
Dear Box Office
I have today tried to but x2 tickets for the Everton match but yet again my payment card(s) will not go through on your ticketing website. This has been a problem for me since July. I have tried 3 different cards and every time I get this message
"There has been a problem with authenticating your details with your bank, please check your card details and your account information and try again".
Obviously an issue with my QPR ticketing account not my payment cards as when I have been fortunate enough to get through to the box office, my payment is taken over the phone using the same cards with no issue. I have emailed you about this problem before and received no response.
My second issue is calling the box office to buy my tickets now that I am unable to do so online. I was 16th in the queue today and managed to whittle down to third before I got cut off. This has happened twice. Now I'm trying to do this whilst I'm working my job and I'm very busy and to hold on a phone for 20 minutes is very difficult for me especially when it heart breakingly hangs up before being answered and I get absolutely nowhere.
Please acknowledge there is an issue with my account and try to somehow sort this out as I'm really thinking of packing it in this season as buying tickets is such an ordeal. I'll no doubt miss out on tickets due to this and I believe that is very unfair. I've been a supporter for 39 years man and boy and and I'm very disillusioned with the way us supporters and being treated at the moment.
Hi
Please see below the response from the helpdesk.
Regards
Box Office
Queens Park Rangers Football Club
Ticket Sales: 08444 777 007 | Box Office Customer Services: 0208 740 2613 |
Hello,
Have you checked this clients information on his account as the error message the customer mentions is regarding authenticating this information with the bank.
There has been a problem with authenticating your details with your bank, please check your card details and your account information and try again.
If there is fields not filled in properly then that would cause the error which is part of the message.
Thanks
Dear
I can assure the help desk that all fields have been fully completed multiple times whe I try to put my purchase tickets through on the ticketing website. Infact, if they were not, I wouldn’t’ve able to progress to the order page online. There answer here is completely unsatisfactory. They may as well advise me to switch the compute off and turn it back on again!
Please can you investigate this issue or at least call me back so I can buy my tickets without having to wait hours on a phone line that cuts me off before being answered.
Very frustrated here, I tried to buy 3 Bristol City tickets today and the same problem occurred again and I want to buy tickets for West Brom away today and an dreading having to use the the phone lines again as the website just WILL NOT ACCEPT MY PAYMENT CARDS.
Please help
Regards
Good afternoon
I have had a look in to the possible reasons why you might have had a problem trying to book online. I believe there was a new rule introduced in regards to authenticating card transactions online where the mobile number has to match. I looked at your online account and one of the fields did not have your mobile number in it which I have now updated for you.
I understand that my colleague has been in contact this afternoon and processed your Bristol City tickets but if you are looking to process any other purchases, please try again online with this change in place and let me know if you have any problems.
Kind regards,
Mon 25/0/21
Good Morning
I have tried to buy Sunderland tickets this morning and the same problem occurs. Your ticketing website does not authenticate my payment cards. I have tried two different cards and the same message comes back. This is very frustrating as I now have to go down the phone line route and wait a long time whilst trying to work.
Please can this be looked into again?
Kind Regards
Hi,
I have tried calling but was not able to get through.
I have passed this on to our account manager who will have a look in to why your account is not allowing you to purchase online.
Once I receive an update, I will be in contact.
Kind regards,
Box Office
Queens Park Rangers Football Club
And I never hear from them again. That’s where it ended. I gave up at this point and bought very few tickets and haven’t been back since Boro in Sep 2023.
But in December 2025 I tried again same problem persists.
Hello
This problem was reported to you several years ago and I have been unable to buy tickets via the website since and it still persists to this day.
Every time I try to purchase a ticket with my payment card, no matter which card I use, the website says its failed verification. I have checked, and double checked all my details stored on my QPR account, and nothing is incorrect. Please rectify this as this is causing me real problems in following the club.
Kind Regards
Hi ,
Can you send a screenshot of where it stops you on the system that I can send to our client manager? Also, what game were you looking to buy for with client references? I can see if I can make a reservation for you.
Many Thanks,
Ticketing Executive
So it just rejects when I go to confirm payment. See sequence of screens attached.
As I say, this has been going on for years now. I reported it in 2021 and in the end, the box office stopped responding as they couldn't find a solution.
Regards
19/12/2025
Hi,
I have emailed my client manager now and will let you know when I get a response.
Many Thanks,
Ticketing Executive
And that was the last communication I had. Never resolved and no reason offered. |
I had a similar problem recently with my card(s) not being accepted at the final payment stage even though they were perfectly OK. When I signed in the official website on a different browser the transaction went through. That was a few months ago and the situation has not changed. I have to use Firefox, my default browser Safari works for virtually everything else but not for payment on the QPR site. | | | |
| Our ticketing system is not fit for purpose on 18:29 - Aug 19 with 2434 views | stowmarketrange |
The only problem for me comes when i try to buy my seat for a cup match.The website says that my seat is in a family area,and that i need to buy a childs ticket too.Even though it hasn’t been a family area for years,i still have to phone the box office to get my ticket.The people around me dont seem to have any problems.
Lucky we don’t have too many cup ties at our place. | | | |
| Our ticketing system is not fit for purpose on 23:55 - Aug 19 with 2223 views | daveB |
This was about the 10th year in a row I've tried to renew my season ticket online and not been able to, website is hopeless. Went to the box office and they sorted it in 2 minutes |  | | |
| Our ticketing system is not fit for purpose on 14:00 - Aug 21 with 1786 views | wombat |
| Our ticketing system is not fit for purpose on 15:57 - Aug 18 by M40R |
I think it's more a question that the ticketing part of the website does not even acknowledge the existence of upcoming away games or even say that will be released soon or estimated release date. I keep looking for the West Brom game. If true that the delay is with the host, at least that could be acknowledged. |
its always with the home team asto when the tkts are released to us , rule of thumb is two weeks before the game so chalrton will be on sale next week , and after the issues last season im guessin we will be getting less than they gave us last season | |
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